Letter to Vikas Oberoi by Mr. Cedric Crasto

: On 16/06/13 Cedric Crasto of D 1002,Owner wrote:

Dear Vikas,

This in response to your mail below.

We met in 2011 May in your office, in fact I was a member of the group of customers from Oberoi Splendor that you reassured in terms of the Oberoi name & brand ORL when we expressed concerns over the delay in possession of our flats.

Now 2 years down the line you surely seem to be one from the pack of builders you then referred to as those that bring disrepute to the builder fraternity-Please excuse my blunt honesty but I may add it now seems from the bottom of the pile.

There are number of pending issues in Oberoi Splendor that has left me a very unsatisfied customer.

1. As per our agreement for sale you had stated the society would be named: Oberoi Splendor Society...but now you are naming it Splendor Complex.... Moreover there was never any mention of Oberoi Splendor Grande in my agreement with you, neither was it shown in the annexed plan.

Why are you brushing off "Oberoi" from the name of the complex...it is your legacy...what makes you so ashamed to keep brand Oberoi out of Splendor...........after all it was your flagship project??? You guys have won prestigious awards for it, haven't you?? And now you are disowning it??

2. The STP is absolutely ineffective, it is just recirculating sewage water without any  effect. Your project team & contractors has had a paid holiday during the construction of Oberoi Splendor......... this is obvious from the number of snags your customers have pointed out. I would not like to elaborate but you are well aware of the leakages & other substandard fittings installed in the complex.

3. VAT: You have no business to invest & control my money in a debt scheme without my consent which according to you is the interest component of the VAT (VAT is your liability totally). The money was put under lien in good faith, you hurriedly took the option of liquidating the funds without informing me &  without carrying out proper calculations. 

4. Where are the results of the residents survey you carried out to finalize the society structure? Why was it not shared with Oberoi Splendor residents? Why did you not announce the society structure you decided to form to all your customers from Oberoi Splendor? Why like a petty thief in the dark of night you connived with a few residents to form a society that you very well know that the majority of Oberoi Splendor residents would reject?

 Why don't you have the courage to put to vote the society structure required by OSFOA vs the society structure you are imposing on us for your selfish benefit?

Why did you use my blank forms  to form society when I had clearly written to you that my forms should not be used & to be returned to me. (which I had given under duress & without prejudice to take possession of my flat)

5. No need to repeat the parking story, where many residents have got absolutely inconvenient parking & the deficit visitors parking.

6. Why haven't you provided me an invoice for the maintenance outgoings of my flat since I took possession?? Though you have collected lakhs of rupees from me for the same.

7. Installation of grills: You were  discriminatory for not installing grills in all flats. As I have written earlier, it is not the amount but the principles ORL adheres to that do not seem to exist.

8. You refer to OSFOA as handful of people who spread various canards and falsehoods, whose interests are not aligned with the overall wellbeing of the society (to be read as well being of ORL).

You failed to recognize & address a group of 700+ dissatisfied customers who you repeatedly dodged over 2 years to promote your own selfish interest. Are your hands so big so has to refer your 700+ customers as a small group of trouble makers?? Is Sachin Tendulkar greater than the game of cricket?? 

 You should not for a moment forget that you are what you are today for the trust & confidence  your customers had in you & brand Oberoi. The brand value & public interest that you have garnered over the years is fast eroding due to reasons best known to you.

Going further I may add that you chose to ignore OSFOA & refused to communicate with them,  now your mail below expresses your willingness to meet OSOFA. quote "and I am equally open to meet and discuss with even those people who have preferred to take the matter to the courts of law albeit unsuccessfully till now) and explore all options to arrive at a solution which is in line with your needs"

Have you made any direct communication to OSFOA regarding your desire & recognize them as the legitimate body formed by flat owners of Oberoi Splendor??  

If your intentions are true why don't you provide the solution for the problems you yourself have created & settle the matter amicably once & for all.

9. Lastly our society is a not small microcosm of what the country is going through but more like the Splendor Spring -a group of hard working & law abiding citizens fully aware to their rights and duties and obligations, that have finally decided to wake up & take a mighty, dictorial, evil & corrupt builder  to task.

  I am presently working thousands & thousands of miles away from home in the darkest depths of the Amazon & my wife leaving my 3 school going children at home had to face (with many other residents) the strange muscle men you let loose on your own customers & their families in Oberoi Splendor today.  

Is this civil behaviour??? Are you fuctioning in the Chambal valley??  I am sure your representatives have clearly expressed to you the unprecedented show of the United Splendor Power this morning.....God be with them.

Taking into account the above I feel totally disappointed & let down as a customer. I sincerly hope, though wishfully that you will undo all the actions you have created to regain the splendor that Oberoi Splendor deserves. 

 

 Best Regards,

Cedric J Crasto.
D1002